If you don't see your recent shifts in the app yet, the most common reason is that they haven't been approved, or synced from Workday

1. Has the shift been submitted?

myFlexPay can only display earnings for shifts that have been submitted. If a shift hasn't been submitted, it will not appear here yet. Note: some employers also require manager approval before the data is shared with us.

2. When will myFlexPay update my earnings?

Every 8 Hours: Workday updates Stream in batches throughout the day. If you just submitted a shift, please check back after 8 hours. 

3. How to fix incorrect hours

We rely entirely on the data sent directly from your employer. We cannot manually add shifts or change your hours.

• What to do: If your hours look incorrect, please speak with your Line Manager to get them updated in  Workday
• The fix: Once your manager corrects the hours in your workplace system, the update will automatically flow into myFlexPay during the next data sync.

Approved and still not appearing after 4 hours? Please reach out to our Support Team. To help us solve this faster, please include:

• The date and time of the missing shift.
• A screenshot of your approved hours from Workday