If it’s payday and you think your money hasn't arrived, don't worry. It should have been sent to the account on file you had selected in Workday.

If you still feel there is an issue and have not received your paycheck, you will need to contact your employer's payroll team to determine where the paycheck was sent.

NOTE: In rare circumstances in which you get multiple paychecks on the same day you may see a transfer settled multiple times. In this instance, our system will automatically forward onto you that mistaken deduction on payday.

Still think something is wrong?

Before contacting support, follow these steps:

- Check your App Statement: Go to the Track page in your app to see your latest activity statement. This shows the exact amount sent to you after transfers and fees were deducted.
- Verify your Primary Account: If the app says "Paid" but your bank is empty, double-check which account is listed as your Primary in your profile.

Contact Support: If the app shows a successful payment but you haven't received it by the end of the day, please message our Support Team