For most questions regarding your pay, transfers, or using the app, the myFlexPay Support Team is your first point of contact!

📲 Contact myFlexPay Support for:

• Transfers & Save: Questions about a specific transfer, your "Save" balance, or how a repayment was reconciled on your paystub.
• Account Issues: Troubleshooting login problems or app errors.
• Banking Updates: Updating your bank account details or linked debit card.
• History: Requesting a breakdown of your transfer history for a specific pay period.

To keep your place in line, please open only one conversation thread at a time. We'll get back to you as soon as possible via email or in-app message!

🏢 Contact your Employer (HR/Payroll) for:

There are certain records only your employer can access. Please reach out to your manager or HR department for:

• Work & Pay Rates: If your shifts/hours are missing, or if your hourly rate or salary is showing incorrectly in the app.
• Taxes & Withholdings: Questions about your W-4, tax withholdings, or specific deductions (like healthcare, 401k, or garnishments).
• Official Documents: Requests for physical paystubs, W-2s, or 1099 forms.
• Final Pay: Questions regarding your final paycheck after leaving a role.