⏱️ It takes less than 5 minutes to register your details with the myFlexPay app. 

📆 Once you have completed this part of the process, a few items need to be actioned behind the scenes before your enrollment is complete. This is frequently completed within 24 hours but can take up to three days, depending on the company you work for.

📧 We will send you an email once your enrollment is finalized, at which point you will be able to access the app.

NOTE: You may not be able to transfer immediately after enrollment as we require your employer to send us your shift/salary data. If this data hasn't been received, we will be unable to show your earnings which will mean you won't be able to transfer. If you believe this is impacting you, please reach out to your employer to ensure they have correctly approved and sent us your shifts/salary data.

❓ If your enrolment is still not complete after 3 days, please reach out to your HR/People Team to enquire about whether any of the following may apply: 

• Are your payment elections set up correctly in Workday?  You can review the following information located in the next link, to confirm:

  How to Update Payment Elections in Workday (Direct Deposit Setup)

• Do you meet the company eligibility requirements?

• Are you on disciplinary action or have recently had your employment terminated?